BookingClub support runs on email. You can reach us at concierge@bookingclub.com.au Monday to Friday, 9am to 5pm AEST, and we reply within 24 hours for paid members and 48 hours for Tourist members.
Not having a phone number was a deliberate choice, and it's not because we don't like talking. Here is why:
Phone queues need call centres, and call centres cost real money, which ends up in the price of everything. We'd rather that money went into member rates and prize draws. We're a small team, and the person answering your email is someone who can actually fix your problem, not someone reading a script.
Bookings, draws and accounts run on specifics: confirmation numbers, dates, names spelled exactly right, screenshots of what you're seeing. In writing, nothing gets misheard down a phone line and nothing gets scribbled wrong on a notepad. The details arrive exactly as you sent them, and the fix matches the problem.
Most questions we get need someone to actually look something up: a booking, your draw entries, your membership. On a call, that's you sitting through hold music while someone digs. On email, we do the digging on our own time and come back with an answer, not a "let me check and call you back".
Your whole conversation lives in one place, for you and for us. You never have to re-explain yourself to a second person, and if something comes up months later, the full history is right there. Phone calls evaporate the moment they end.
One exception worth knowing: hotel and travel bookings made through the members' travel portal are managed directly by our travel platform partner, so the fastest help for an in-progress booking is the support option inside the portal itself.