Last updated: July 2026
This Refund Policy outlines the circumstances under which Booking Club Pty Ltd (ABN 89 699 101 025) ("BookingClub," "we," "us," or "our") provides refunds for membership subscriptions. This policy should be read in conjunction with our Terms of Service, our Membership Terms, and our Competition Terms, and applies to all members of the BookingClub Platform.
BookingClub membership fees are generally non-refundable. When you subscribe to a paid membership tier (Regular or Seasoned), you are purchasing access to services and benefits for a specified billing period. We do not provide refunds or credits for partial months or for the unused portion of a billing period when you choose to cancel.
When you cancel a paid membership, the cancellation takes effect at the end of your current billing period (monthly or annual). You retain full access to paid tier benefits until the end of the paid period, after which your account reverts to the free Tourist tier. Because you receive the full service for the period you paid for, no refund is owed on cancellation.
BookingClub operates on a service-based subscription model. Your membership fee provides immediate and continuous access to:
Because these services are delivered continuously throughout your subscription period, the subscription fee is considered earned once the period has commenced.
Exceptions to the no-refund policy may be made at our sole discretion for:
Nothing in this Refund Policy excludes, restricts, or modifies your rights under the Australian Consumer Law, including your rights to a refund, replacement, or repair if our services fail to meet consumer guarantees.
If BookingClub permanently ceases operating, members with prepaid annual memberships will receive a pro-rata refund of the unused portion of their membership fee.
If you have a monthly subscription (Regular or Seasoned tier billed monthly), you may cancel at any time through your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing cycle.
No Refund for Current Month: You will not receive a refund for the current month's subscription fee. You will retain full access to all membership benefits until the end of the paid period.
Example: If you subscribe on January 15 and cancel on January 25, you retain access until February 15, and no refund is provided for the January 15 to February 15 period.
No Future Charges: After cancellation, you will not be charged for subsequent months. Your membership will automatically revert to the free Tourist tier at the end of the current billing cycle.
If a monthly subscription payment fails due to insufficient funds, an expired card, or other payment issues:
If you dispute a subscription charge with your bank or credit card company (chargeback):
If you have an annual subscription (Regular or Seasoned tier billed annually), you may cancel at any time. Annual subscriptions are non-refundable for member-initiated cancellations.
No Pro-Rata Refund for Voluntary Cancellation: If you voluntarily cancel your annual subscription, you will not receive a refund for unused months.
Continued Access Until Expiry: You will retain full access to all membership benefits until the end of your twelve-month subscription period. After expiry, your membership will automatically revert to the free Tourist tier.
Example: If you purchase an annual Regular subscription on January 1 for $240 and cancel on July 1, you will not receive a refund for the remaining six months. You retain access until January 1 of the following year.
If you subscribed using the Founding Member discounted first-year annual price ($188 AUD Regular or $388 AUD Seasoned), the same no-refund policy applies. Any discretionary refund that is approved will be calculated based on the discounted amount you actually paid, not the standard subscription price.
You may downgrade your membership tier at any time. Downgrades take effect at the end of your current billing period. No refunds or credits are provided for downgrades, including the difference between tier prices for the remainder of the current period.
If you believe your payment method was charged without your authorization, contact us immediately at concierge@bookingclub.com.au. We will investigate the charge and, if confirmed as unauthorized, issue a full refund of the unauthorized amount.
Examples of Unauthorized Charges:
If you are charged an incorrect amount due to a billing error on our part, we will refund the difference promptly after identifying the error.
Examples of Billing Errors:
To request a refund, send a request to concierge@bookingclub.com.au including:
We will review your refund request and respond within fourteen (14) business days. Our response will confirm whether the request is approved or denied, and if denied, the reasons for denial.
Approved refunds are processed through Stripe to the original payment method. Refunds may take additional business days to appear on your statement depending on your card issuer. You will receive an email confirmation once your refund has been processed.
In exceptional circumstances, we may consider refund requests on compassionate or other grounds at our sole discretion, even if they do not meet the standard refund criteria. Examples include serious illness or medical emergency, death of the member (refund to estate), or severe financial hardship due to unforeseen circumstances. Such requests are assessed on a case-by-case basis and may require supporting documentation.
If you subscribed using a promotional offer or discount (including the Founding Member offer), any approved refund will be calculated based on the discounted amount you actually paid.
The following are non-refundable, subject to the Australian Consumer Law:
Travel bookings made through our travel platform partner or other third-party providers are subject to the cancellation and refund policies of those providers. BookingClub does not provide refunds for travel bookings. Any refund requests for travel services must be directed to the relevant service provider.
Promotional entries (loyalty and referral) have no cash value, cannot be purchased, and are not refundable. Cancelling your membership forfeits your accumulated loyalty entry tenure, which restarts from zero if you resubscribe.
Refunds are not provided for subscription periods that have already passed or for services you have already accessed, except in cases of billing errors, unauthorized charges, or as required by the Australian Consumer Law.
If you are dissatisfied with a refund decision, you may lodge a complaint by emailing concierge@bookingclub.com.au. Your complaint will be reviewed, and we will respond within fourteen (14) business days.
If you are not satisfied with our response, you may seek independent advice or contact relevant consumer protection authorities, including the Australian Competition and Consumer Commission (ACCC, www.accc.gov.au) or your state or territory fair trading body (for example, NSW Fair Trading).
If you initiate a chargeback with your bank or credit card company without first attempting to resolve the issue with BookingClub:
We strongly encourage you to contact us first to resolve any billing disputes before initiating a chargeback.
We reserve the right to modify this Refund Policy. Material changes will be communicated via email to active members and posted on the BookingClub website with a new "Last Updated" date. Changes do not apply retroactively to purchases made before the effective date of the changes.
For refund requests, questions, or concerns regarding this Refund Policy, please contact:
Booking Club Pty Ltd
Email: concierge@bookingclub.com.au
Website: www.bookingclub.com.au
ABN: 89 699 101 025
Registered Office: Level 3 / 55 Collins St, Melbourne VIC 3000
By subscribing to BookingClub, you acknowledge that you have read, understood, and agree to this Refund Policy.