Frequently Asked Questions

BookingClub is Australia's members-only travel club. We provide members with access to exclusive travel booking services at discounted rates through our dedicated travel booking platform, plus exciting monthly promotional prize draws.

BookingClub is open to Australian residents aged 18 years or older. Club Pass and Club Pass+ members confirm they are 18 or over when they join, and prize winners show photo ID before a prize is awarded. The service is currently available only within Australia.

Yes! You can upgrade or downgrade at any time through your dashboard. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period. You can also cancel anytime, and your account will revert to the free Tourist tier.

We conduct exciting monthly travel prize draws. Only Club Pass and Club Pass+ members receive promotional entries. Entries accumulate based on how long you've been a member: the longer you stay subscribed, the more entries you have in each draw. Winners are selected randomly using a computerised system, with each entry representing one chance to win.

Your promotional entries build up over time. For example, if you're a Club Pass member for 6 months, you'll have 6 entries in each draw open to your state during your 6th month. A Club Pass+ member for 6 months would have 30 entries (5 per month x 6 months). This system rewards loyalty: the longer you're a member, the more entries you hold in each draw.

Each draw's page shows its exact entry deadline and draw time, and upcoming draws are announced on your dashboard and the Draws page. You must hold an active Club Pass or Club Pass+ membership at the entry deadline to be eligible for that draw.

If your entry is drawn, we email you within 48 hours of the draw at the address on your account. You then have 14 days to respond and complete the checks needed to claim your prize. For transparency, winners of prizes over $1,000 are published on our website (first name, surname initial and state) for at least 28 days.

Our draws feature travel prizes and hotel credit. The specific prize, its value and exactly what is included are published for each draw on its draw page.

Paid memberships are billed on a recurring basis, monthly or annually depending on the plan you choose. Your billing date is set when you first subscribe and repeats each cycle, renewing automatically until you cancel. Payments are processed securely through Stripe and include GST, and you'll receive an emailed tax invoice for each payment. You can update your payment method or cancel anytime through your dashboard.

Yes, you can cancel anytime. Cancellation takes effect at the end of your current billing period, and you'll retain access to paid benefits until then. Membership fees are generally non-refundable, but we may make exceptions for billing errors or technical issues that prevent service access. After cancellation, your account reverts to the free Tourist tier.

If a payment fails, we'll attempt to charge your payment method again. You'll receive an email notification. If payment cannot be processed, your account may be suspended and you'll lose access to Club Pass and Club Pass+ benefits, including draw entries. Update your payment method in your dashboard to restore access.

All members (including free Tourist tier) can access our travel booking platform powered by our travel partner. Search for hotels, resorts and stays worldwide at exclusive member rates. Club Pass members book at member rates generally below the retail rate for the same room, Club Pass+ members get our biggest discounts, and both get hotel credit. Bookings are made directly through the platform, and you'll receive confirmation details via email.

Savings vary by hotel and dates. You get access to member-only hotel pricing. Club Pass member rates are generally below the retail rate for the same room, and Club Pass+ gets our biggest discounts. Where the supplier publishes a retail rate, you see it beside your price.

Travel booking cancellations are subject to the policies of the specific travel provider and the travel booking platform terms. Cancellation fees may apply depending on the booking type and timing. Review cancellation policies carefully before booking. Contact our support team if you need assistance with a cancellation.

Refundable bookings can be cancelled from Your Bookings while their online cancellation window is open (shown on the booking). Cancellation policies vary by hotel and rate, so always check the terms shown at the time of booking. To change dates, or for anything else, email concierge@bookingclub.com.au with your confirmation number.

Through BookingClub's travel portal you can book hotels, resorts and stays worldwide at discounted rates. Everything is booked directly through the portal, and your confirmation is emailed to you.

Yes. We use industry-standard security measures including SSL encryption for all data transmission, secure server storage, and restricted access controls. Payment information is processed by Stripe, and we never store your full credit card details. We comply with Australian privacy laws and the Australian Privacy Principles.

Click "Sign In" and then "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder or contact support.

Sign in to your dashboard and navigate to your account settings. You can update your email, password, and payment method.

Prizes from promotional draws are generally not assessable income for Australian resident individuals, but everyone's tax position is different and we cannot give tax advice. If you win, please seek your own advice from a registered tax professional. We will provide documentation for your records on request.

Our prize draws are open to residents of New South Wales, Victoria, Queensland, Tasmania and the Northern Territory. South Australian residents are in the draws whose entries opened on or before 5 October 2026; draws whose entries open after that date are open to residents outside the Australian Capital Territory, South Australia and Western Australia, under our Competition Terms. Each draw's own terms list the states it is open to. Members in every state hold a membership with every travel benefit. We ask for your state of residence at signup and show what the draws are open to before any payment. In draws whose entries open after 5 October 2026, your entries count once your state is saved on your account, which you can do any time in Account Settings.

Email us at concierge@bookingclub.com.au for any questions or issues.

If you encounter technical problems, try refreshing your browser or clearing your cache first. If the issue persists, contact support with details about the problem (what you were doing, error messages, browser type). We'll investigate and resolve technical issues as quickly as possible.

No. Each person is limited to one account. Creating multiple accounts to gain additional promotional entries is prohibited and may result in account termination and forfeiture of all entries and prizes. We verify accounts to ensure fair play for all members.

No. Accounts are for individual use only and cannot be shared. Each family member who wants to use BookingClub should create their own account. This ensures proper entry allocation, prize eligibility, and account security.

Yes! There's no limit to how many times you can win. Each draw is independent, and all eligible members (including previous winners) are included in every draw. Your accumulated entries give you a chance in the prize draws open to your state as long as you maintain an active Club Pass or Club Pass+ membership.

It depends on how you travel. Club Pass members book at member rates generally below the retail rate, Club Pass+ members get our biggest discounts, and both get hotel credit and go into the prize draws open to their state automatically. You can browse member rates on the free Tourist preview, at our smallest discount, before you decide.